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Couple wins battle with windows and doors company thanks to MyFrenchVA

by MyFrenchVAadmin | Oct 2, 2023 | French Virtual Assistance | 0 comments

When Anne and Alistair ordered windows and doors for their new home in France, the company gave them a guaranteed 40-day delivery.

However, after placing the order with their local store, the company advised them that delivery would be much later… around three months! This was a huge problem for the couple, as they were due to move out of their existing property into their new home, a renovation project. It was essential to have the windows and doors fitted before – but the company was refusing to budge on the timescale. Anne and Alistair phoned and visited the retail outlet to discuss the issue – yet to no avail. Company representatives were both defensive and evasive.

So, Anne picked up the phone to Martin at MyFrenchVA for help…

How MyFrenchVA helped Anne and Alistair

* Phone calls made to the company on several occasions

* Audio conference in French with the store manager

* A detailed letter was drafted and sent, in French, clearly explaining the couple’s situation and seeking a resolution of the complaint

* Situation resolved – the company issued a credit note for the full amount owed

Anne’s story:

“We knew Martin already, as he had helped us to register our two vehicles in France in 2022. Therefore when this problem occurred, we knew who to contact immediately.”

“Martin was straight on the case, speaking to the company and then wrote a very comprehensive letter which gave them no wriggle room to escape from! “

“Martin was the perfect person to sort out our complaint. The price he charged was very reasonable. We definitely would recommend MyFrenchVA. In fact have already done so to many people we know.”

My FrenchVA – Helping English-Speakers in France